Shipping policy

1. Order Processing Time

All orders are processed, quality-checked, and packaged within 1–3 business days after payment confirmation. Orders placed on weekends or official public holidays will be processed on the next available business day.

2. Estimated Delivery Time

We offer standard international shipping to selected countries and regions. The total delivery time includes processing time and international transit. Estimated delivery timeframes by region are as follows:

Region	Estimated Delivery Time
United States	7–15 Business Days
Europe	10–18 Business Days
Asia (South Korea, Japan, Singapore, Malaysia)	10–18 Business Days
Other Regions	20–25 Business Days

Please note: Delivery times are estimates and may vary due to customs clearance, public holidays, or other unforeseen circumstances.

3. International Shipping Coverage

We ship to the United States, most European countries, and selected Asian countries including South Korea, Japan, Singapore, and Malaysia. Available shipping destinations will be displayed during the checkout process. If your country is not listed at checkout, shipping is currently unavailable to your location. We reserve the right to suspend shipping to restricted or high-risk regions in compliance with international trade regulations.

4. Shipping Method & Fees

We offer free standard shipping on all orders with no minimum purchase requirement.

All orders are shipped via ocean freight (sea shipping) provided by our logistics partner Yanwen Logistics. This method ensures reliable and cost-effective international delivery within the estimated timeframes listed above.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

5. Shipping Delays

International cross-border shipping may experience unexpected delays due to factors beyond our control, including customs inspections, local postal delays, weather conditions, public holidays, transportation route adjustments, or local policy changes. We guarantee timely order dispatch but do not guarantee fixed delivery dates for international orders.

6. Lost, Damaged or Undelivered Packages

All products are carefully inspected and securely packaged before shipment. If your package is confirmed lost, severely damaged, or undeliverable due to logistics carrier issues, please contact our customer support within 7 days after the estimated delivery date. We will conduct an official investigation and offer solutions such as reshipment, partial refund, or full refund based on verified results.

We are not responsible for delivery failures caused by incorrect customer addresses, recipient refusal to clear customs, or personal customer reasons.

7. Customs Duties & Import Taxes

International orders may be subject to local import duties, taxes, or customs fees according to the regulations of the destination country. All local customs charges, taxes, and handling fees are the sole responsibility of the customer.

8. Policy Updates

Leromey reserves the right to update this shipping policy to match platform requirements, legal regulations, and logistics service adjustments. All updates will take effect immediately after being published on this page.