Return policy

At Le Romey, we are committed to providing high‑quality products and a reliable shopping experience for all customers. All products are strictly inspected before shipment to ensure compliance with our quality standards. This Refund & Return Policy outlines clear terms for returns, exchanges, deductions, and consumer rights, fully compliant with Google Merchant Center (GMC) requirements and EU consumer protection regulations.

1. General Return Rules

Returns and full refunds are only accepted for defective, damaged, or incorrect items caused by our side. We do not accept voluntary returns or refunds due to personal reasons, including but not limited to dislike of style, inappropriate size, or personal preference issues.

Customers who receive defective, damaged, or wrong products must contact us within 7 calendar days after delivery and provide valid photographic or video evidence of product defects, damage, or shipping errors. All return applications will be reviewed and assessed on a case‑by‑case basis. We will negotiate corresponding solutions (refund, partial refund, or replacement) with customers after confirmation.

2. Return Deduction Rules

For eligible returns approved by Le Romey, a 50% handling fee based on the actual order payment amount will be deducted from the final refund amount. This rule applies to all non‑quality compulsory refunds and compliant defective product returns.

3. EU/EEA Consumer Statutory Rights (14‑Day Cooling‑Off Period)

In compliance with the EU Consumer Rights Directive (2011/83/EU), customers residing in the European Union (EU) and European Economic Area (EEA) enjoy a statutory 14‑day cooling‑off period (right of withdrawal) without providing any reason for return.

Return Eligibility Requirements for EU/EEA Customers:

All returned items must be unused, undamaged, unwashed, and kept in original complete packaging with all accessories, labels, and tags intact.
Excluded Items: Custom‑made products, unsealed hygiene products, personalized goods, and special customized categories are not eligible for the 14‑day free withdrawal right, in line with EU legal regulations.

4. How to Submit a Return/Withdrawal Request

All return and withdrawal applications must be submitted within the valid period via our official contact channel:

Official Email: contact@leromeyofficial.com

Please provide your full name, order number, and return reason (optional). We will send an official confirmation email within 2 working days after receiving your request.

5. Return Item Standards & Shipping Liability

All returned goods must meet the unified inspection standard: intact original packaging, unused, no artificial damage, and complete accessories. Any returned goods that are worn, damaged, missing accessories, or lack original packaging will be rejected for refund.

Return shipping fees are solely borne by the customer under all circumstances. Customers are responsible for all direct logistics costs incurred during the return process.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

For cross‑border returns from EU/EEA regions, return parcels must be clearly labeled with customs declaration marked “Returned Goods”. Customers shall retain all valid export documents including original customs declaration forms and commercial invoices for customs verification.

6. Refund Processing Rules (GMC Standard)

Processing Time: We will complete the refund review and processing within 14 calendar days from the date we receive and verify the returned goods.
Refund Method: All refunds will be returned via the original payment method used for the order.
Deduction Explanation: The final refund amount = actual order payment - 50% handling fee - return shipping cost (customer self‑paid).

7. Policy Update & Interpretation

Le Romey reserves the right to update this refund and return policy irregularly to adapt to business adjustments and legal requirements. The updated policy will be published on the official website immediately and take effect automatically. The final interpretation right belongs to Le Romey.